Let us help
Some answers to frequently asked questions
What time is check in?
Your room is guaranteed for 3pm check in. If you arrive earlier, you’re more than welcome to use Fistral Spa facilities from 12pm or book in for lunch or afternoon tea.
Are you participating in the Eat Out to Help out scheme?
Yes we are, applicable on lunch, children's afternoon tea and dinner menus. Please see full details here.
Are Fistral Spa facilities included in my stay?
Yes, as a hotel resistant you’ll have full access to Fistral Spa facilities during your visit, and until 12pm on the day of departure. You’ll also receive 10% discount on any spa treatments booked.
Should I pre-book spa treatments before arrival?
We recommend pre-booking before arrival to avoid any disappointment due to the popularity of Fistral Spa. You can book spa treatments online here.
Do you allow dogs?
Unfortunately not, but our sister hotel The Esplanade Hotel is and is located 200 yards from us.
Do I need to wear a mask during my visit?
From 8th August 2020 it is a legal requirement to wear a mask / face covering in public areas of the hotel and spa (other than where necessary to remove for treatments.) When table service is in operation when dining, masks are not required and for theirs and your safety, our staff members will be wearing a face covering.
I bought/have a gift voucher that was due to expire in 2020, will I still be able to use this?
Yes. Due to the recent hotel and spa closure, we're thrilled to offer an extension of voucher redemption meaning any vouchers that were due to expire in 2020, will be automatically extended for expiry of 31st January 2021.
I’m staying in August 2020, are all your spa facilities open?
Fistral Spa pool and gym reopened on 25th July 2020 with the heat experiences due to re-open on 15th August 2020.
Can I have a facial?
We’ll be able to offer facial treatments once again from 15th August 2020. We’re currently offering a reduced spa treatment menu which you can find here.
Can I use cash during my visit?
Unfortunately cash payments are prohibited throughout the hotel, contactless and card payments are to be used, or please contact us to set up a direct debit option.
Do I need to book for breakfast, lunch and dinner?
Yes, dining times must be pre-booked before dining. This can be done through the app or before arrival through our reservations team. If you'd prefer a breakfast hamper to the room, these will be available to order the night before from reception and will be delivered to your room. Room service will also be available (charges apply.) All our menus can be found on our app – download for Apple here or Android here.
Will my room still be serviced daily during my stay?
Daily housekeeping is only on request, as standard we will clean the room every four days, but you can request top-up items during your stay.
If you have any further questions, please do not hesitate to contact us via email on email@example.com.