Let us help
Some answers to frequently asked questions
What time is check in?
Your room is guaranteed for 3pm check in. If you arrive earlier, you’re more than welcome to use Fistral Spa facilities from 12pm or book in for lunch or afternoon tea.
Are Fistral Spa facilities included in my stay?
Yes, as a hotel resident you’ll have full access to Fistral Spa facilities during your visit, and until 12pm on the day of departure. You’ll also receive 10% discount on any spa treatments booked.
Should I pre-book spa treatments before arrival?
We recommend pre-booking before arrival to avoid any disappointment due to the popularity of Fistral Spa. You can book spa treatments online here.
Do you allow dogs?
Unfortunately not, but our sister hotel The Esplanade Hotel is and is located 200 yards from us.
Do I need to wear a mask during my visit?
From 8th August 2020 it is a legal requirement to wear a mask / face covering in public areas of the hotel and spa (other than where necessary to remove for treatments.) When table service is in operation when dining, masks are not required and for theirs and your safety, our staff members will be wearing a face covering.
Will the bar and restaurant be open?
Yes, until 10pm each night. After this time, guests will be unable to lounge in these areas.
I bought/have a gift voucher that was due to expire in 2020, will I still be able to use this?
Yes. Due to the recent hotel and spa closure, we're thrilled to offer an extension of voucher redemption meaning any vouchers that were due to expire in 2020, will be automatically extended for expiry of 31st January 2021.
Are all your spa facilities open?
Yes, Fistral Spa and gym reopened on 25th July 2020.
Can I have a facial?
Yes, we’re currently offering a reduced spa treatment menu which you can find here.
Can I use cash during my visit?
Unfortunately cash payments are prohibited throughout the hotel, contactless and card payments are to be used, or please contact us to set up a direct debit option.
Do I need to book for breakfast, lunch and dinner?
Yes, dining times must be pre-booked before dining. This can be done through the app or before arrival through our reservations team. If you'd prefer a breakfast hamper to the room, these will be available to order the night before from reception and will be delivered to your room. Room service will also be available (charges apply.) All our menus can be found on our app – download for Apple here or Android here.
Will my room still be serviced daily during my stay?
You have the option to opt out of daily housekeeping if you wish.
Can I travel with someone out of my household?
Please note it is now against the law to travel with people from outside your household or support bubble. You may be asked to prove you are from the same household on arrival at the hotel.
If you have any further questions, please do not hesitate to contact us via email on firstname.lastname@example.org.