Everything you need to know when visiting Fistral Spa.
Our plans to keep you and our team safe during your visit.
Before arrival please read the below guidelines to ensure a safe and enjoyable visit to Fistral Spa.
CHECK IN | Please fill in the online consultation form before arrival here and download our app "Fistral Beach" to access menus and live chat for placing orders.
CASH | Unfortunately cash payments are prohibited throughout the hotel, contactless and card payments are to be used, or please contact us to set up a direct debit option.
HOUSEHOLDS | Please note it is now against the law to travel with people from outside your household or support bubble. You may be asked to prove you are from the same household on arrival at the hotel spa.
FACE COVERINGS | From 8th August 2020 it is a legal requirement to wear a mask / face covering in public areas of the hotel and spa (other than where necessary to remove for treatments.) Please note that when table service is in operation when dining, masks are not required. For theirs and your safety, our staff members will be wearing a face covering.
DINING | Lunch must be pre-booked. This can be reserved through our reservations team on 01637 852221.
TABLE RESERVATIONS | Please note that tables can be booked for a maximum of six persons per table.
SANITATION | Throughout the spa and hotel you will find sanitiser and hand washing facilities, please remember to wash your hands regularly throughout your visit.
CLEANLINESS | Enhanced cleaning procedures have been implemented, including touch points within the spa / hotel. All items in each treatment room will be disposable or sterilised between treatments.
DISPOSABLE CUPS | Please use when available in and around the spa / hotel areas.
READING MATERIALS | Please note that we're unable to provide any reading materials to our guests. Please bring your own if you're looking to read during your visit.
SOCIAL DISTANCING | In line with the government guidelines, please remain a minimum of 2m plus away from other guests. Only you and people from your "bubble" to enter the lift at the same time; please use the stairs where possible. Tables within the bar and restaurant will be distanced.
THERAPISTS | For theirs and your safety, our spa therapists will be wearing masks.
FACILITIES | There will be restrictions to the number of people allowed in the pool and heat experiences at one time and the hot tub will be limited to use within your "bubble" only.
TREATMENTS | Our treatment menu has been reduced in line with government guidelines. Facial treatments will be available from 15th August 2020. Please take a look at treatments available here.
MENUS | We have simplified our menus and all of our food and drink menus will now be digitally available from our app to avoid the use of paper.
CHANGING | Please note that all hotel guests must change into their robes in their rooms.
SUSPECTED CASES | If a guest is displaying signs of the COVID-19 virus while staying in overnight accommodation for a permitted reason, they should inform the accommodation provider, immediately self-isolate where they are to minimise any risk of transmission, and request a test. If they are confirmed to have COVID-19, they should return home if they reasonably can. They should use private transport but only drive themselves if they can do so safely. If a guest cannot reasonably return home (for example because they are not well enough to travel or do not have the means to arrange transport), their circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority.
Guests should follow government guidance on dealing with possible or confirmed coronavirus (COVID-19) infection. Once the guest (and if appropriate their family) has finished the required self-isolation period and is no longer symptomatic, they should return to their main residence and continue to follow the government guidance on self-isolation, household isolation and social distancing.